Refund policy

Last Updated: June 2026

At EarringJoy, customer satisfaction is our highest priority. We proudly offer a 30-day return and refund policy to ensure every customer can shop with confidence.

Eligibility for Returns

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

Items must be unused and in original condition.
Items must be returned in their original packaging.
Proof of purchase must be provided.
Items must not show signs of wear, damage, alteration, or misuse.
Free Returns

We provide free return service for eligible orders within the return window.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products.
Gift cards.
Clearance or final sale items.
Products damaged through misuse.
Refund Process

After receiving and inspecting your returned item, we will notify you regarding approval of your refund.

Approved refunds are processed to the original payment method within 5-10 business days.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

Order number
Photos of the product
Description of the issue

We will provide a replacement or full refund at no additional cost.

Order Cancellation

Orders may be canceled before shipment for a full refund.